Policies and Governance
International Care Network (ICN) is committed to delivering safe, high‑quality and inclusive services. We believe transparency and good governance are essential in building trust with the people we support, our partners and the wider community.
Our policies set out how we work, the standards we hold ourselves to, and the steps we take to protect service users, staff and volunteers. They help ensure that our work is consistent, accountable and compliant with relevant legislation and good practice.
Safeguarding
Safeguarding is central to everything we do. We are committed to protecting children, young people and adults at risk from harm, abuse and neglect. Our safeguarding policies explain how concerns can be raised, how they are responded to, and who to contact if there is a concern.
We take all safeguarding concerns seriously and work in line with statutory guidance and local safeguarding procedures.
Safeguarding Policy – Working with Adults at Risk.pdf
Safeguarding Policy – Working with Adults at Risk.pdf
Respect, Equity and Inclusion
We are committed to promoting equity, diversity and inclusion. We believe everyone should be treated with dignity and respect, and that services should be accessible and responsive to individual needs. Our policies outline how we work to ensure fairness and challenge discrimination.
Equity Diversity & Inclusion Policy .pdf
Data Protection and Confidentiality
We recognise the importance of protecting personal information. Our data protection and privacy policies explain how we collect, store and use information, and how we respect individuals’ rights in line with data protection legislation.
Privacy Notice – Fundraising.pdf
Compliments and Complaints
We value feedback from the people who use our services, our partners and the wider community. Compliments help us understand what is working well, while complaints and concerns give us important opportunities to learn and improve.
Our Compliments and Complaints Policy explains how feedback, concerns or complaints can be shared, and how these will be handled fairly, sensitively and in a timely way. We are committed to listening, responding constructively and using feedback to strengthen the quality of our services.
Compliments and Complaints Procedure.pdf
Children (including UASC) Complaints & Representations Policy.pdf
Good Governance
ICN is governed by a Board of Trustees who provide oversight, assurance and strategic direction. They are supported by clear policies, risk management arrangements and quality assurance processes to ensure the organisation is well‑run and accountable.
Whistleblowing Policy and procedure .pdf
Accessing Our Policies
The policies listed below are made publicly available as part of our commitment to transparency. Some internal operational policies are not published but are in place to support good governance, safeguarding and quality assurance across the organisation.
If you have any questions about our policies, or need information in a different format, please contact us.
